Delivery Times
Most orders will be shipped out in less than 1 week time (5 business days).
Some orders will be shipped out on the following business day.
In the rare event that it will take longer than 1 week to ship out an order we will contact the customer and notify him/her of the situation.
All shipping fees are calculated automatically based on shipping location, package size, weight, and product cost.
Canada/US Orders
All orders placed through our website will be shipped using UPS.
Orders placed through the phone, fax, or email, can be shipped using any shipping company with pickup services in Toronto, Canada. Including (but not limited to) FedEx, DHL, Purolator, Canada Post.
International Orders
Where possible we will use UPS Expedited (2 day) service to ship all international orders.
In locations where UPS service is not available we will ship using DHL for a flat fee.
For phone, fax, or email orders it is possible to use other shipping companies, including TNT and freight forwarders.
Restrictions
In some cases it will not be possible to ship to a specific country due to sanctions, export, manufacturer or shipping restrictions. In such cases we will contact the customer immediately and issue a full refund.
Shipping Using Your Company’s Account
We will accept your company’s shipping account number for all orders placed by phone, fax, or email.